Answered on: September 18, 2017
Updated on: April 6, 2026
Client
Hi i'm currently looking to rent a car in Munich for 11 days. the only things is that I'm from Quebec Canada and I don't see my province in the insurance section. It says that the service aint offered for us. What can I do to make sure its okay
Agent
At STEP3 during the online booking process after choosing your car model, subject to your country of residence you may be offered extra comprehensive insurance with our insurance partner AXA. This is the most comprehensive and cost effective insurance available. However you will also be offered extra insurance at the desk on arrival. To view these options, next to the car photo of your choice is a link entitled TERMS & CONDITIONS. Click on this and then on INSURANCE and it will display the options of that particular supplier. Try a few different suppliers as they do vary widely. If you purchase our online insurance with AXA, print the policy that will be emailed to you and take it with you. You do not need any other insurance.
Agent
as a Canadian you should be offered it online.
Client
yeah but not for the province of quebec
Client
well beside the car photo it says eurocar and terms and condition but nothing about insurance pricing
Agent
It seems that if you are from the province of Quebec you are not offered the extra insurance option during the booking process but you will be able to add it at the desk on arrival. To view what the cost is likely to be click on the link TERMS & CONDITIONS next to the car photo of your choice. Then click on INSURANCE.
Agent
these are the options you will be offered:- Super Collision Damage Waiver (SCDW) EUR 49.39 per rental Super Theft Waiver (STHW) EUR 39.51 per rental Personal accident protection (driver & passengers) EUR 74.07 per rental Windscreen, lights and tire protection EUR 39.51 per rental Additional Mileage: EUR 0.20/km Fuel. Return the vehicle with the same level of fuel or use our refueling service (price communicated at pick-up).For ‘Direct To Car’ vehicles, fuel is charged at £0.20 per mile (during your rental fuel requirements covered by fuel card located in the vehicle). A deposit on your credit card will be requested at your arrival in the branch. This does not apply for ‘Direct To Car’ vehicles.
Client
Perfect, How much is the deposit for the car rental.
Agent
At STEP2 of our 3 step online booking process, beneath the car photo of your choice, is a link entitled "TERMS & CONDITIONS". Click on this link and it will open an additional smaller window, where the terms and conditions appertaining to that particular car at your chosen location are displayed. thats where it will say under DEPOSIT
Client
Ok perfect
Agent
thank you
Client
thank you very much for your time
Agent
😇